KnowledgeBase
- Frequently Asked Questions
- Logging into the Control Panel
- Changing Name Servers of a Domain Name
- Managing DNS Resource Records
- HTTP API
- Reseller Account Startup Guide
- Using the Web Hosting Service
- Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
- Reseller Account Startup Guide Video Tutorials
- Transferring a Domain Name from Another Registrar to Radix FZC
- Domain / URL Forwarding
- Customer Control Panel Guide
- Registering and Managing Child Name Servers
- Using the DNS Service
- DNS and types of Resource Records Radix FZC allows
- Using the Free Email Service
- Listing, Searching and Managing Domain Name Registration Orders
- Uploading Content to your Website
- Moving or Pushing a Domain Name from one Customer Control Panel to another
- Reseller Guides
- What are the permitted Countries of Operation?
- Logging into the Control Panel
- Domain Names
- Listing, Searching and Managing Domain Registration Orders
- Changing Name Servers of a Domain Name
- Managing Whois or Contact Details of Domain Names
- Hiding Contact Details through Privacy Protection, in the Whois of a Domain Name
- Transferring a Domain Name
- Customizing the TLD Search Order
- Deleting a Domain Name
- Protecting/Locking a Domain Name
- Registering and Managing Child Name Servers
- Suspending / Unsuspending Domain Names
- Renewing Domain Names
- Domain Name System Security Extensions (DNSSEC)
- Domain Name Registration Default Settings
- Viewing Action History
- Restoring a Deleted Domain Name from the Redemption Grace Period
- Domain Name Registration Caveats
- Whois Data Verification
- Whois Data Reminders
- RESELLERS: Read this to setup your Domain Registration Business
- DNS
- Domain / URL Forwarding
- Domains Product Maintenance Notices
- Hosting
- Legacy Web Hosting
- Using the Web Hosting Service
- Listing, Searching and Managing Web Hosting Orders
- Web Hosting Service Guide
- How can I view my website in a browser if my domain is pointing elsewhere?
- SSL
- Issues that Digital Certificates Address
- Activate SSL for your Hosting Package
- Certificate Authority
- Generating a Certificate Signing Request (CSR)
- Installing your Digital Certificate
- Generating a Self-signed Certificate
- Uninstalling your Digital Certificate
- Installing your Intermediate CA Certificate or CA Bundle
- Back-up your Website
- Domain Aliases
- Managing your Plesk Windows Hosting package
- Managing your cPanel Linux Hosting package
- Upgrading / Downgrading a Web Hosting Order
- Legacy Web Hosting Deprecation
- DNS for Web Hosting
- Sample Scripts
- Uploading Content to your Website
- Email Hosting
- Website Builder
- Hosting Caveats
- Purchasing a Hosting Order for Internationalized Domain Name (IDN)
- Modifying the hosts file
- Ports open for outgoing connections
- Debugging Perl/CGI Scripts
- SMTP Server settings for sending mails through your website
- Switching PHP Version
- Shared Hosting Limitations
- SSH Access
- SymLinks Settings of cPanel Linux Hosting packages
- Restriction on upload of executable files under Windows Hosting
- HTTP to HTTPS Redirection - Apache
- HTTP to HTTPS Redirection - IIS
- How do I unblock port 80/443 ?
- How do I add custom error pages for Linux hosting?
- How do I add custom error pages for Windows hosting?
- Varnish
- How do I change the Primary domain of my hosting plan?
- Managing registered email address for scripts
- Generating a certificate with Let's Encrypt
- Legacy Web Hosting
- G Suite (formerly Google Apps for Work)
- Order Management
- Listing, Searching and Managing your Orders
- Renewal Reminder for Orders
- Renewing, Deleting your Order
- Upgrading / Downgrading an Order
- Suspending / Unsuspending an Order
- Moving or Pushing an Order from one Customer Control Panel to another
- Bulk Actions
- Registering Domain Names in Bulk
- Transferring Domain Names in Bulk
- Renewing Orders in Bulk
- Suspending or Unsuspending Orders in Bulk
- Locking or Unlocking Domain Names in Bulk
- Modifying Name Servers in Bulk
- Modifying Contacts in Bulk
- Enabling / Disabling Theft Protection in Bulk
- Privacy Protecting Domain Names in Bulk
- Moving Domain Names in Bulk
- Listing All Running Bulk Actions
- DNS
- Domain / URL Forwarding
- Free Email Service
- Customer Control Panel Guide
- Reseller Guides
- Read this First: Reseller Account Startup Guide
- Creating a Demo Reseller Account
- SuperSite 2 and PartnerSite Guide
- What is SuperSite 2?
- Old SuperSite Deprecation
- What is PartnerSite?
- Using SuperSite 2 and PartnerSite
- Integrating SuperSite 2 with your Customer Control Panel and your own Control Panel
- Logging into the Admin Area for Customizing the SuperSite 2 and PartnerSite
- Changing the URLs of your SuperSite 2 and PartnerSite
- Customizing your SuperSite 2 and PartnerSite Content
- READ THIS FIRST: Understanding the Structure of the SuperSite 2 & PartnerSite
- Customizing the Content, Theme (CSS, Images, Javascript), HTML Structure of the SuperSite 2 and PartnerSite
- Adding / Editing a SuperSite 2 / PartnerSite Theme or Editing the CSS, Images, Menu Style of your SuperSite 2 / PartnerSite
- Configuring Multiple Language Support for SuperSite 2 / PartnerSite
- Editing the Existing Textual Content and Paragraphs and Modify the HTML Structure of a Page
- Edit existing Images of SuperSite 2 and PartnerSite
- Changing CSS files in Supersite 2 and PartnerSite
- Optimizing your SuperSite 2 to Reduce Load Time
- Making changes to the JavaScript menu in the PartnerSite
- Adding/Editing your HTML pages in the Supersite 2 and PartnerSite?
- Adding/Editing your Images in the Supersite 2 and PartnerSite
- Removing the Resellers tab from your SuperSite 2
- Customize the Legal Agreements in SuperSite 2 and PartnerSite
- Customizing the Page Titles of the SuperSite 2 and PartnerSite
- Enabling Automatic Currency Detection for your SuperSite 2
- Modifying the Layout of your SuperSite 2 Home Page
- Customizing the Error Messages in the SuperSite 2 and PartnerSite
- Modifying the Contact Us page on your SuperSite 2
- Changing the Other Payment Options on the Check Out Page of the SuperSite 2
- Keeping my Customized SuperSite 2 / PartnerSite Content in Sync with any New Content Added by Radix FZC
- Selecting which Products are displayed on your SuperSite 2 / PartnerSite
- Displaying the ICANN logo on my SuperSite 2 / PartnerSite
- The Express Cart
- Creating Product Coupons though the Coupon Engine
- Optimizing your SuperSite 2 and PartnerSite for Search Engines
- Analyzing Traffic as well as E-Commerce Transactions on your SuperSite 2 and PartnerSite via Google Analytics
- Adding Meta Tags to your SuperSite 2 and PartnerSite for Better Search Engine Optimization
- Saving/Editing a Sitemap of your SuperSite 2 and PartnerSite
- Setting your Robots.txt file for your SuperSite 2
- Customizing the Landing Page URLs of your SuperSite 2
- Integrating your Website's Domain Name Registration/Transfer Form with SuperSite 2
- SuperSite 2 and PartnerSite Caveats
- Customizing the Error Messages in the SuperSite 2 and PartnerSite
- Some details are not appearing or not working in your SuperSite 2 and PartnerSite
- Your Customer can see generic Customer Prices from their SuperSite 2 even though you have set Specific Pricing for them
- Suggested Retail Price Displayed on your PartnerSite Pricing Pages
- Content Modification Interface in your SuperSite 2 / PartnerSite Admin Always Opens Only in a Specific Editing Mode
- File Status Indication in your SuperSite 2 / PartnerSite Admin Area
- Troubleshooting Delays in Displaying your SuperSite 2 / PartnerSite Pages
- Branding Guide
- Customizing the URL for your Control Panels
- Changing the URLs of your SuperSite and PartnerSite
- Integrating your Website and Shopping Cart with your and your Customers' Control Panel
- Customizing the Header and Footer of the Control Panels
- Setting Branded Name Servers
- Specifying your Sign Out URL
- Branding Web-based and Port 43 Whois Lookup Results for .COM / .NET Domain Names
- Specifying Language Preferences
- Displaying the ICANN logo on your SuperSite/website
- Integrating your Website's Login Form with the Control Panel
- Branding Caveats
- Finance & Billing Guide
- Read this First: Understanding the Billing System
- General Overview of Transactions
- Invoices
- Debit Notes
- Receipts & Credit Notes
- General Finance Setting
- Balancing (Payment) of a Pending Invoice/Debit Note explained in Detail
- Cancellation of a Pending Invoice/Debit Note explained in Detail
- Discounting an Invoice explained in Detail
- Payment Collection System and Parameters explained
- Currency issues, Conversion Rate, Selling Currency and Accounting Currency explained
- Add Funds to your Customers/Sub-Resellers Account
- Subtract Funds from your Customers / Sub-Resellers Account
- Refund Requests of your Customers and Resellers
- Process to follow in case a Customer / Sub-Reseller Payment Charges Back or Bounces back
- Manage Billing with your Customers / Sub-Resellers
- Raising an Invoice
- Raising a Debit Note
- Raising a Receipt / Credit Note (Adding Funds)
- Balancing (Paying) an Invoice / Debit Note
- Modifying / Deleting / Cancelling a Pending Invoice / Debit Note
- Processing Refund requests of your Customers and Sub-Resellers
- Modifying Total Receipts
- What are Locked Funds?
- IMPORTANT: Handling Orders Locked in Processing
- Managing Payment Gateway Transactions
- Listing / Searching Transactions of your Customers / Sub-Resellers
- Manage Products and Pricing for Sub-Resellers and Customers
- Understanding Pricing Slabs
- Understanding Pricing Bands
- Understanding and Setting Specific Pricing
- Understanding Calculation of Total Receipts for your Customers/Sub-Resellers
- Manage Products and Pricing
- Domain Registration
- Managing TLD Promotions
- Single Domain Linux Hosting
- Single Domain Windows Hosting
- Multi Domain Linux Hosting
- Multi Domain Windows Hosting
- Reseller Linux Hosting
- Reseller Windows Hosting
- VPS Linux
- Dedicated Server Linux
- Managed Server Linux
- Web Services (Email Hosting, Web Hosting, Website Builder Plans) Product
- Business Email
- SiteLock
- CodeGuard
- G Suite (formerly Google Apps for Work)
- Product Signup
- Understanding and Configuring Indirect Taxation Rules
- My Billing with Radix FZC
- Auto-Renewal of Orders
- Changes to Billing Engine
- Read this First: Understanding the Billing System
- Payment Gateway Integration Guide
- Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers
- Payment Gateway Risk Assessment Report
- Managing Payment Gateway Transactions
- Integration with PayPal Gateway
- Integration with Authorize.Net's Credit Card Gateway
- Integration with version 1 and/or 2 2Checkout Credit Card Gateway
- Integration with WorldPay Credit Card Gateway
- Integration with Skrill (earlier Moneybookers) Credit Card Gateway
- Integration with Alipay Gateway
- Integration with WebMoney Gateway
- Integration with PayU Gateway
- Integration process with Any Other Payment Gateway
- Integrating CCAvenue Payement Gateway
- Integrating an Ebanx Payment Gateway
- Integrating a PagSeguro Payment Gateway
- Integrating a PayTM Payment Gateway
- Payment Gateway Caveats
- Reseller Control Panel Guide
- Setting your Personal Information
- Changing your Username [Email Address], Brand Name, Mobile Number and other Contact Details
- Restriction on Change of Legal Name
- Changing your Control Panel Password
- Change your Personal Identification Number (PIN)
- Setting your Billing, Sales, Support and Abuse Desk Contact Information
- Email Preferences
- SMS Preferences
- 2-Step Verification
- Manage Products and Pricing for Sub-Resellers and Customers
- Managing Products
- Managing your Customers
- Adding a Customer
- Listing / Searching your Customers
- Exporting a List of your Customers as a CSV Report
- Generating and Modifying Passwords
- Modifying a Customer's Profile Details
- Suspending / Unsuspending a Customer
- Deleting a Customer
- Billing
- Listing all Orders belonging to a Customer
- Mail Preferences
- Sending Emails to your Customers
- Displaying Announcements in your Customers Control Panel
- Managing your Sub-Resellers
- Adding a Sub-Reseller
- Managing Pending Sub-Reseller Sign-ups
- Listing / Searching Sub-Resellers
- Exporting a List of your Sub-Resellers as a CSV Report
- Generating and Modifying Passwords
- Modifying a Sub-Reseller's Profile Details
- Suspend / Unsuspend a Sub-Reseller
- Listing all Orders belonging to a Sub-Reseller
- Billing
- Sending Emails to your Sub-Resellers
- Displaying Announcements in your Sub-Resellers Control Panel
- Managing Company Users
- Listing All Orders under your Reseller Account
- Reseller Control Panel Tools
- Sending Mails to your Sub-Resellers and/or your Customers
- Displaying Announcements in your Sub-Resellers and/or Customers Control Panels
- Legal Agreements
- Interface Settings
- Reseller Control Panel Caveats
- Setting your Personal Information
- Product Setup Guides
- Domain Registration Setup Guide
- Single Domain Linux Hosting Setup Guide
- Single Domain Windows Hosting Setup Guide
- Multi Domain Linux Hosting Setup Guide
- Multi Domain Windows Hosting Setup Guide
- Reseller Linux Hosting Setup Guide
- Reseller Windows Hosting Setup Guide
- VPS Linux Setup Guide
- Dedicated Server Linux Setup Guide
- Managed Server Linux Setup Guide
- Web Services Setup Guide
- Business Email Setup Guide
- SiteLock Setup Guide
- CodeGuard Setup Guide
- Digital Certificate Setup Guide
- Google Apps for Work Setup Guide
- Defining Product Promotions
- Reseller API Guide
- HTTP API
- Access and Authentication
- Request Parameter Data Types
- Response Formats
- Change Log
- Product Keys
- API Requests
- Domains
- Check Availability
- Check Availability - IDN
- Check Availability - Premium Domains
- Check Availability - 3rd level .NAME
- Suggest Names
- Register
- Transfer
- Submit Authcode
- Validating a Transfer Request
- Renew
- Search
- Check if a Domain Name is Premium
- Getting a Customer's Default Name Servers
- Getting Order Id
- Getting Details of the Domain Registration Order using Order Id
- Getting Details of the Domain Registration Order using Domain Name
- Modifying Name Servers
- Adding Child Name Servers
- Modifying Child Name Server Host Name
- Modifying a Child Name Server IP Address
- Delete Child Name Servers
- Modifying Contacts
- Purchasing / Renewing Privacy Protection
- Modifying the Privacy Protection Status
- Modifying the Auth-Code
- Enabling the Theft Protection Lock
- Disabling the Theft Protection Lock
- Get the List of Locks Applied on a Domain Name
- Modifying TEL Whois Preference
- Resending the Transfer Approval Mail
- Releasing a .UK Domain Name
- Cancelling a Transfer
- Suspend
- Unsuspend
- Deleting a domain name
- Restoring a domain name
- Rechecking NS with .DE Registry
- Associating/Dissociating .XXX Membership Token/ID
- Adding a Delegation Signer (DS) Record
- Deleting a Delegation Signer (DS) Record
- Skip Verification of Registrant Contact Email Address
- Resend Registrant Contact Email Address Verification Email
- Add Domain Names to Wishlist
- Delete Domain Names from Wishlist
- Fetch Wishlist
- Fetch Wishlist TLDs based on Category
- Check Availability - Sunrise
- Fetching the Trademark Claim Data
- Fetching the List of TLDs in Sunrise / Landrush Period
- Getting details of signed up TLDs with phase
- IRTP
- Contacts
- Adding a Contact
- Modifying Contact Details
- Getting Contact Details
- Searching for Contacts
- Getting the Default Contact Details
- Setting a Default Contact
- Associating Extra Details with a specified Contact
- Deleting a Contact
- Adding a .COOP Sponsor
- Getting .COOP Sponsors associated with a Customer
- Getting .CA Registrant Agreement
- Validating Registrant Contact
- Customers
- Signing Up
- Modifying Customer Details
- Getting Customer Details By Username
- Getting Customer Details By Id
- Generating a Token
- Authenticating a Token
- Authenticating a Token passed to a Custom URL
- Changing a Customer's Password
- Generating Temporary Password
- Search
- Forgot Password
- Deleting a Customer
- Authenticating a Customer
- Generate OTP
- Verify OTP
- Sub-Resellers
- Common
- Pricing
- Billing
- Getting Transaction Details of a Customer
- Getting Transaction Details of a Sub-Reseller
- Getting Greedy Transactions of a Customer
- Getting Greedy Transactions of a Sub-Reseller
- Paying Customer Transactions
- Cancelling a Customer's Invoice and Debit Note
- Getting a Customer's Available Balance
- Executing an Order Without Payment
- Search Transactions of Reseller
- Search Transactions of a Customer
- Search Transactions of a Sub-Reseller
- Search Archived Transactions of Sub-Reseller
- Search Archived Transactions Of Customers
- Getting a Sub-Reseller's Available Balance
- Discounting an Invoice
- Adding Funds in a Customer Account
- Adding Funds in a Sub-Reseller Account
- Adding a Debit Note in a Customer Account
- Adding a Debit Note in a Sub-Reseller Account
- Adding a Miscellaneous Invoice in a Customer Account
- Adding a Miscellaneous Invoice in a Sub-Reseller Account
- Get EU VAT percentage
- Validate EU VAT ID
- Order Management
- Actions
- Legal Agreements
- Payment Gateway
- General
- Products
- Hosting (Email, SiteBuilder, Hosting [Single Domain, Multi Domain & Reseller], Server [VPS, Dedicated & Managed])
- Email, Legacy Web Hosting and Website Builder
- Add
- Renew
- Modify/Upgrade
- Enable SSL
- Disable SSL
- Suspend
- Unsuspend
- Delete
- Get Details
- Get Plan Details
- Get Active Plan Categories
- Get Customer Pricing
- Get Reseller Pricing
- Get Reseller Pricing Based On Pricing Bands (Mock Response)
- Getting Order Id
- Search Orders
- Get Modify/Upgrade Price
- Change Hosting Panel Password
- Get DNS Records
- Single Domain Hosting
- Multi Domain Hosting
- Reseller Hosting
- VPS
- Enterprise Email
- Business Email
- Dedicated Server
- Managed Server
- Email Service Management
- Email Accounts
- Add User
- Add Forward Only Account
- Get User Details
- Modify User Details
- Suspend User
- Suspend Users
- Unsuspend User
- Unsuspend Users
- Search Users
- Get Number Of Users
- Change Password
- Reset Password
- Update Auto Responder
- Authenticate User
- Delete User
- Delete Users
- Add Admin Forwards
- Delete Admin Forwards
- Add User Forwards
- Delete User Forwards
- Domains
- Mailing Lists
- Email Accounts
- Email, Legacy Web Hosting and Website Builder
- SiteLock
- CodeGuard
- DNS
- Activating the DNS Service
- Managing DNS Records
- Adding IPv4 Address Record
- Adding IPv6 Address Record
- Adding CNAME Record
- Adding MX Record
- Adding NS Record
- Adding TXT Record
- Adding SRV Record
- Modifying IPv4 Address Record
- Modifying IPv6 Address Record
- Modifying CNAME Record
- Modifying MX Record
- Modifying NS Record
- Modifying TXT Record
- Modifying SRV Record
- Modifying SOA Record
- Searching DNS Records
- Deleting DNS Record (Deprecated)
- Deleting IPv4 Address Record
- Deleting IPv6 Address Record
- Deleting CNAME record
- Deleting MX record
- Deleting NS record
- Deleting TXT Record
- Deleting SRV Record
- Domain Forwarding Service
- Free Email Service
- G Suite
- Domains
- Managing DNS, Email, Hosting, Website Builder, SiteLock and CodeGuard through your HTTP API Integration
- IMPORTANT: API Abuse
- HTTP API
- Important Notices
- Maintenance Notices
- Domains Product Maintenance Notices
- 2017
- 2016
- 2015
- 2014
- 2013
- 2012
- 2011
- 2010
- Web Services Product Maintenance Notices
- System Maintenance Notices
- Domains Product Maintenance Notices
- Maintenance Notices